RETURNS
If you wish to return an item(s) you have 14 days from delivery date.
Any refunds are by the discretion of AWRELIEF and all products must be returned in resell-able condition and unused, within 14 days from delivery date.
We do not provide prepaid return labels and you are responsible for covering shipping costs to return back to us.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must be completed via the return portal in My Accounts. Please clearly indicate which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
We don’t accept returns after the relevant return period above. If you attempt to make a return, you will not be refunded.