FAQ

Delivery optionDelivery timesDelivery cost
UK Standard DeliveryUp to 4 working days (delivery days Monday to Saturday)£3.99 per order
UK Next Day DeliveryOrder before 4pm GMT to receive your order next day (delivery days Monday to Saturday)£6.99 per order

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to your address.

To get this fixed for you ASAP reply back to the confirmation order email, with a picture of  the incorrect item and a description of the incorrect item received.

Every customer has the right to return any product within the 14 day period after point of sale.

The returned product must be in its original condition which is resalable in order to qualify for a full refund.

Products which have been opened are not eligible under AWRELIEF’s return policy due to hygiene reasons.

Please note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed (literally within seconds!). You’ll need to place another order or return any unwanted items.

We are a paperless brand, which is more better for the environment, all receipts will be emailed to you.

A typical refund will take up to 14 working days.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back to us, and again when we have processed your refund.

Unfortunately we don’t offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we’ve received your unwanted item(s).

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